Plain-language summary: Parkline provides a voice AI call center and booking operations service to family entertainment centers. Parks that subscribe use it under a written order or subscription agreement plus these Terms. Callers and guests interact with Parkline on behalf of the park they called; their booking is with the park, not with Parkline. Parkline handles routine calls and bookings automatically, but people at the park remain responsible for money, safety and final decisions.
These Terms of Service ("Terms") govern access to and use of the Parkline service, the Parkline console, the website at getparkline.com, and any telephone or messaging interaction handled by Parkline (together, the "Service"). By using the Service, signing in to the console, or calling or texting a number that Parkline answers, you agree to these Terms and to our Privacy Policy. If you use the Service on behalf of a park or company, you represent that you are authorized to bind it.
Parkline answers calls with an automated virtual team member that can answer questions from the Park's knowledge base, check availability, quote and create bookings in the Booking System, send booking-related texts and emails, request manager approval by text, transfer calls to Park staff, and create follow-up tasks. Parkline also prepares operational documents (such as a daily run sheet) and provides a console for Park Users to review calls, manage knowledge, tasks, approvals, users and settings. Features vary by subscription and by the Park's configuration.
Fees, billing periods, usage metering (such as call minutes and messages) and payment terms are set out in the Park's order form or subscription agreement. Unless that agreement says otherwise, fees are billed monthly in arrears, are non-refundable, and are exclusive of taxes and third-party charges (including telephony, messaging and Booking System fees). Parkline may suspend the Service for non-payment after notice.
The Service depends on third-party providers, including the Park's Booking System, telephony and messaging carriers, voice AI and email providers. Parkline is not responsible for their availability, accuracy, rate limits or changes to their terms, and their outages may interrupt the Service. Where a Park has configured a failover number, calls route there when Parkline is unavailable.
Parkline and its licensors own the Service, including its software, prompts, designs, documentation and trademarks. Parks own their content and data. Parks grant Parkline a license to host, process and display that content and data as needed to provide the Service. Feedback you give us may be used without obligation to you.
Our handling of personal information is described in the Privacy Policy. As between Parkline and a Park, the Park controls Guest data collected on its behalf and Parkline processes it as a service provider. Parkline keeps an audit log of bookings, messages and transfers and retains call transcripts and recordings for the period the Park configures. On termination, a Park may request an export of its data, after which Parkline will delete it within a reasonable period except as required by law.
The Service uses automated speech recognition and generative AI. It may mishear, misunderstand or misstate information, and availability or pricing may change between a call and a booking. The Service is provided "as is" and "as available". To the fullest extent permitted by law, Parkline disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, accuracy and non-infringement, and does not warrant that the Service will be uninterrupted, error-free or that every call will be answered or every booking completed.
To the fullest extent permitted by law, Parkline will not be liable for any indirect, incidental, special, consequential or punitive damages, or for lost revenue, lost bookings, or lost data, arising out of or related to the Service, even if advised of the possibility. Parkline's total liability for all claims arising out of or related to the Service in any twelve-month period will not exceed the fees the relevant Park paid to Parkline for the Service in that period, or one hundred dollars ($100) for anyone who has not paid fees. Some jurisdictions do not allow certain limitations, so some of these may not apply to you.
A Park will defend and indemnify Parkline against claims arising from the Park's content and configuration, its violation of law (including messaging and recording laws), its Booking System account, or its Park Users' misuse of the Service.
A Park's subscription continues for the term in its order form and renews as stated there. Either party may terminate for material breach uncured 30 days after written notice. Parkline may suspend the Service immediately to prevent harm, abuse or a security risk, or where required by law or a third-party provider. Sections 8 through 15 survive termination.
We may update the Service and these Terms. The effective date above shows the latest version. For material changes we will post notice on this page or in the console; continued use after the change takes effect is acceptance. A Park's signed order form controls over these Terms where they conflict.
These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules. Any dispute will be brought in the state or federal courts located in Tarrant County, Texas, and the parties consent to that jurisdiction and venue. Before filing, each party agrees to try in good faith to resolve the dispute by contacting the other in writing and allowing 30 days for a response.
These Terms, the Privacy Policy and any order form are the entire agreement about the Service. If any provision is unenforceable, the rest remains in effect. Failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition or sale of assets. Notices to Parkline go to hello@parklineai.com.
Parkline · hello@parklineai.com · getparkline.com