Parkline answers your park's phone with Katie, a friendly bilingual virtual team member who checks real availability in ROLLER, books the party, and texts the deposit link. While your crew stays on the floor.
Katie handles the whole conversation. Your team only hears about the things a person should decide.
Introduces herself, answers hours, pricing, socks, waivers and park rules from your knowledge base. Offers to text links.
Live in ROLLER: rooms, tables and packages for the date and headcount. Recommends a package and quotes it.
Creates the booking, holds the slot, and texts the deposit link. Says "booked" only after ROLLER confirms.
Reminders, waiver nudges, headcount confirmation, and a nightly run sheet for tomorrow's parties.
Not a generic answering bot. Parkline knows party packages, room capacities, pizza counts, and what a GM needs to see at 9 PM.
Last-minute request? Your GM gets a text with the details and replies Y or N. Katie takes it from there.
Move a date or change headcount by phone, after Katie verifies the caller against the booking.
Tomorrow's parties with rooms, contacts, food totals, missing waivers and balances. Emailed, posted to Slack, texted to the GM.
Answer rate, calls handled without a person, after-hours volume, holds paid, GM response time.
Every park has its own number, hours, knowledge and team. Owners see all of it; park admins see theirs.
Review calls, approve requests, edit answers and add teammates from wherever you are.
"She said her name, asked the right questions, and had my Saturday held before I found a pen."
What we're building toward: a first call that feels like your best front-desk hire on their best day.Tell us about your park and your booking software. We'll set up a demo number and walk you through a real booking call.